Loyalty App Terms and Conditions

Bosworth's Nurseries and Garden Centre Limited is referred to as
"we", "us" or "Bosworth's Garden Centre"

Earn Points While You Spend

Receive points for items you buy in store. You will then receive these back in
the form of a reward card cheque to spend instore approximately every 2 months.
Minimum spend value must be achieved in order to receive your exclusive cheque.
(see T&C’s below)

Exclusive Special Offer Vouchers

Save with our exclusive special offer vouchers. These vouchers are only sent to
our Loyalty Card holders and offer fantastic value for money.

Birthday Voucher

Receive a treat on your birthday exclusively via Bosworth’s Loyalty App. 
The reward is shown in the REWARD tab on the App.   To qualify
you need to have spent £1 or more within the 12 months prior to your Birthday
month and have presented your card at the time of purchases to register
these to your account. . Voucher only valid for the dates shown on the
voucher.  Not exchangeable for cash.  Can only be used in one
transaction.  Our current offer is £10 to spend in store or in the
cafe's.  To receive the voucher, please ensure you enter your date of
birth by visiting the “Your Profile” section in the app.  We regret we
cannot issue a birthday voucher outside of your birthday month and are only
available through the Bosworth’s Loyalty App.  Exclusions apply - cannot
be used for the purchase of alcohol, gift vouchers or fuel.  Cannot be
used in conjunction with other Loyalty Card vouchers. If your purchase is below
£10 we regret that no change will be given.   Can be used on any
day of the week including weekends. 

Email Newsletter

By joining our Loyalty Card Programme you will
be added to our eNewsletter database and receive our eNewsletter approximately
once a month.  These contain our latest news, events, and offers. 
 You can unsubscribe anytime.  We use Garden Connect (Green
Solutions) or Klaviyo to provide you with our eNewletter.  Outside of this
we do not share your information with any other third party.

Terms and Conditions

1. Introduction

a. The Loyalty Card programme rewards members with points redeemable as
vouchers when they make qualifying purchases at Bosworth’s Garden Centre at
Elton and Burton Latimer along with Mulberry and Aspen Café.

b. These terms and conditions set out the terms on which you can join the
programme, earn points and convert these points into reward vouchers to spend
at Bosworth’s Garden Centre. These are also the terms relating to data
protection.

c. If you join the programme or use a Loyalty Card, it is deemed that you
accept these Conditions.

2. Joining the Programme and using your Card

a. Your name, full postal address, email address, must be provided for a
Card to be registered. You may also add your birthday to be eligible for the
Birthday Reward. Applicants must be aged 16 or over and must have a resident UK
address. Bosworth’s Garden Centre reserves the right to refuse an application
at its sole discretion.

b. Your Card is issued by, and remains the property of, Bosworth’s Garden
Centre. It must be returned to Bosworth’s Garden Centre on request or destroyed
when no longer valid for use.  New signups are via Bosworth’s Loyalty App
only and plastic cards are no longer issued.

c. If Bosworth’s Garden Centre reasonably believes that you have breached these
Conditions and/or abused the Loyalty Card Programme, Cards may be terminated
without prior notice. The Programme reserves the right to take any action
deemed necessary where a Card is found to have been used in a way that abuses
the Programme.

d. Bosworth’s Garden Centre also reserves the right to: (a) stop issuing Cards
at any time; (b) on notice to you, alter or amend these Conditions of operation
of the Card and/or Programme; and (c) on notice to you, amend, withdraw or
cancel the Cards and/or the points (including the value, redemption and issue
of such) and/or terminate the Programme. In particular, we may close your
account if sufficient points have not been earned to qualify for the issuance
of vouchers for 12 months or if the Card has not been used for a period of 12
months or more.

e. You may terminate your Card at any time in which case all points on the Card
and vouchers issued shall be lost.

f. You are responsible for the security of your Card and all vouchers issued on
that Card. If you believe an unauthorised person has compromised the security
of the Card by, for example, its theft or the theft of personal information
relating to it you should notify Bosworth’s Garden Centre immediately. Lost,
damaged or stolen Cards are no longer replaced with replacement plastic
cards.  All new cards are digital only. A Card and vouchers issued should
be treated like cash. The Programme is not responsible for any
unauthorised use of the Card or any lost or stolen vouchers.

h. Any Card issued is personal to the person whose personal details were
submitted with their registration. A Card and any points on it are
non-transferable, and can only be used by the registered cardholder.

i. Only one membership per person. We reserve the right to refuse, merge or
close additional accounts at any time.

j. Please keep us informed of any changes of address or email address. To
update your details, please  update within Bosworth’s Loyalty App or call
at our information desk, or call us on 01536 722635

k. The Programme is not open to employees of Bosworth’s Garden Centre.

3. Points and reward vouchers

a. To collect points at Bosworth’s Garden Centre, you must present your Card at
the till at the time of purchase or within 30 days of the date of purchase. In
the case of the latter, proof of purchase, using a validated till receipt, will
be required for the points to be credited to the Card. You cannot claim points
on purchases made before you joined the Programme.

b. Points will be awarded on all merchandise sold in Bosworth’s Garden Centre
at Elton and Burton Latimer, and also at Mulberry and Aspen Café with the
exception of gift vouchers, garden buildings, onsite concessions (Panache
Pools), work through Bosworth's Landscaping, fuel(gas, wood, coal) and food
stuff and drink outside of the cafe’s and other products from time to time as
notified. Loyalty Card Vouchers cannot be redeemed against any promotional
vouchers running at any one time.

c. Product discounts related to, and offered as part of the Programme are not
valid for redemption against the excepted merchandise noted in section 3b.

d. You will receive points on qualifying transactions in centre. Points are
awarded at a rate of 2.5 points for every £1.00 spent. These rates can be
altered at the Programme’s discretion on reasonable notice. The Programme
reserves the right to give such notice via post, email or our website. The
Programme may also display notices detailing any variation to the points
earning ratio instore. The number of points issued may vary between qualifying
purchases.

e. The Programme reserves the right to offer bonus points on certain products
as selected by Bosworth’s Garden Centre from time to time in its sole
discretion.

f. The Programme reserves the right to terminate any points offers, including
but not limited to such points offers referred to in sections 3e above, at its
sole discretion. The programme will give Cardholders as much notice as it
reasonably possible of any decision to terminate or vary any points
offers. The programme reserves the right to give such notice via post, email or
our website.

g. The programme reserves the right to vary the rates at any time on reasonable
notice. The programme reserves the right to give such notice via  email or
our website. The Programme may also display notices detailing any variation to
the points redemption value instore. All points awarded and all mailing
vouchers issued have no monetary value.

h. Approximately six times a year the programme will arrange, either via its
own systems or via its outsourced service providers, for you to be sent, either
via email or via Bosworth’s Loyalty App the chosen means to be at the
programme’s sole discretion, your vouchers corresponding to the number of
points in your account at the time of the mailing extract. The mailing will
only contain vouchers if you have a qualifying point’s balance of £1.00 or
more. The Programme shall not be responsible for vouchers lost or bounced via
email. In the future, certain rewards may be offered solely on the companies
app.  Email vouchers are sent in conjunction with our Newsletter partner
Garden Connect (Green Solutions) or Klaviyo.

i. The programme is entitled to vary the qualifying points balance and the
number of mailings a year, from time to time at its sole discretion. The
Programme will give Cardholders as much notice as it reasonably can of any
variation to the qualifying points balance and/or the number of mailings a
year. The Programme reserves the right to give such notice via post, email or
our website.

j. When points are redeemed for vouchers carrying a specific cash discount or
benefit, the voucher will have an expiry date specified on it and will be
subject to any other terms and conditions stated on the voucher or otherwise
publicised.

k. If the Programme reasonably suspects abuse, fraud or misconduct in
respect of use of the Card, it may refuse to issue and/or cancel points or
vouchers. You may not rely on any human or software error which results in the
award of points or vouchers to which you are not entitled under these
Conditions.

l. Vouchers are personal to you, non-transferable and cannot be exchanged for
cash. They can only be used when presented with the registered Card. You may
present your actual plastic card, via email or via the Bosworth’s Loyalty
App. Printed email Vouchers that Bosworth’s Garden Centre deems to be damaged,
defaced or photocopied will not be accepted.         
                     
                    

m. Your Loyalty Card Cheque cannot be used against
the following purchases.  Gift Vouchers (HTA or Bosworths Garden Centre),
Gas or services. 

n. Split Bills: Vouchers, Reward Cheques and
Birthday Rewards can only be used against a whole purchase.  We regret
that if you wish to split a bill in Mulberry or Aspen Cafe, vouchers, reward
cheques and birthday rewards will not work.   

4. General Terms

a. Bosworth’s Garden Centre may vary these Conditions and will give Cardholders
as much notice as it reasonably can. Bosworth’s Garden Centre reserves the
right to give such notice via email or our website. Earning further points or
using vouchers following such variation shall constitute acceptance of the
changes the Scheme makes.

b. Cardholders should check our website and specifically these Conditions
frequently in order to ensure they are aware of any changes that the Programme
has made to these Conditions.

c. If the Programme  decides to transfer the scheme to another legal
entity it may transfer all of its rights and obligations under these Conditions
without your consent and may disclose information about you to any potential or
new owner.

d. Bosworth’s Garden Centre will not be liable to Cardholders for losses
suffered by Cardholders. This limit on liability does not exclude or limit the
Programme’s liability for death or personal injury caused to a Cardholder as a
result of the Programmes negligence. These Conditions prevail if they
conflict with any other material issued by the Scheme to Cardholders in
connection with the operation of the Programme.

e. The Programme and Cardholders rights and obligations under these Conditions
and any dispute in relation to them shall be governed by English law and heard
to the exclusion of all other forums in the English courts. The Scheme’s
obligations to Cardholders in respect of the Programme are contained in these
Conditions and nowhere else.

5. Data Protection

a. This section sets out how the Programme collects your personal data, how the
Programme uses it and who the programme shares it with. Under the Data
Protection Act 1998 (the “Act”), your data controller is the legal entity that
operates Bosworth’s Garden Centre from which you joined the Scheme.

b. Use of your personal data (I) By joining up to the Programme and
providing your personal data you agree to your name, date of birth, postal
address, email address and other personal data you supply (‘personal data’)
being used by Bosworth’s Garden Centre. (II) You agree to your personal data
being used by the Programme and by the companies we use to help us organise and
administer your application and account so that we can send you updates and
information by email and/or post about the Scheme: (i) Bosworth’s Garden Centre
mailings and notification of any programme changes. (ii) Marketing and
promotional materials about goods and/or services on offer at Bosworth’s Garden
Centre.

c. Retention: We will hold your personal data on our systems for as long as is
necessary to administer your membership with the Scheme. If you cancel your
registration as a member we will mark your record on our database and retain
your details for administration purposes prior to deletion before the end of
any period required by law.

d. Security: Your personal data shall be held and stored on our computers. The
Programme confirms that it has in place adequate safety and security measures
to keep your personal information safe and secure in accordance with its
obligations under the Act.

e. Access to Personal Data: The Act gives you the right to access information
held about you by the Scheme. Your right of access can be exercised in
accordance with the Act. Any access request may be subject to a fee of £15 to
meet our costs in providing you with details of the information we hold about
you.

6. Contact Details

Bosworth’s Garden Centre Reward Card Programme  can be contacted by post
at Bosworth’s Garden Centre, Finedon Road, Burton Latimer, Northants NN15 5QA
or by telephone on 01536 722635 or via the contact form on our website

Update 01/10/25